1. Who are we?
We are the Premier 106 Parts suppliers in the UK. Specialising in XSI, Rallye and GTi models since 2001. We now sell tuning, performance and competition parts from a variety of top manufacturers including Peugeot Sport, Speedline Corse, Mintex, K&N, Nissens, OMP and Powerflex.
We also supply genuine Peugeot parts and accessories such as alloy wheels, bodywork, interior trim, decals, and badges for all Peugeot Models.
2. Why are we cheaper than most other places?
We cut out the middle men! When you buy from us you can be sure your product has come direct from the factory and straight to your door. We offer a very competitive postage rate to the UK and overseas. As we are internet mail order only, we do not have the overheads of retail premises or staffed phone lines. This means we can pass our cost savings directly on to our customers.
3. How do you buy off our website?
We have made this process very simple! You can make an order in two different ways. You can pay by cheque/postal order made out to "Whybee Ltd" by simply printing off your completed shopping basket on screen and sending it to us in the post. Our address for payment is 106 parts, Gaghills Mill, Gaghills Rd, Waterfoot, Lancashire, BB4 9BB. Alternatively, and this is the quickest and easiest method! You can pay by credit or debit card using the hugely popular online payment system PAYPAL. This is the most secure payment system currently available on the internet so it is a very safe way of paying. To pay by PAYPAL all you need to do is add the items to the basket, and click the "Pay Now" button to check out, the simply follow the PAYPAL instructions.
4. Can I order over the telephone?
We are sorry but at this time we do not accept any orders over the phone. All orders must be placed online using our website, so they can be automatically processed by our order system. This is to help reduce the risk of credit card fraud and it also enables us to offer a more efficient traceable service to our customers.
5. How do I change or remove an order from my shopping basket?
If you would like to remove an item from your basket simply change the quantity to zero and click update. The same process applies to changing the quantity of any item.
6. How do I cancel a completed order?
Cancellations are subject to our terms and conditions. You need to inform us by email within 7 days of the order date.
7. How soon do you send an order after payment has been received?
If your item is in stock we aim to dispatch it within 48 hours if you have paid by PAYPAL. If you have sent a personal cheque, it will take five working days for your cheque to clear from the date it was paid in, before we can process your order.
8. What if my item is not in stock?
Please be aware we carry huge stocks. If we havenít got it in stock the chances are no one else in the UK will have it either! If your item is not in stock it means it will probably be on a back order waiting for delivery. In this case we will inform you of the back order status and an estimated delivery date. Some of the rare products that we donít sell often are ordered when an order comes in for one, if our supplier have it in stock it will take 7-10 days to arrive with us, before we can dispatch it to you. In all cases we do advise that you allow up to 28days for delivery as per our terms and conditions.
9. How is my item delivered?
Please refer to our detailed delivery page here where you questions will be answered.
10. What if the item I ordered does not fit my car?
If you have used the search engines correctly then this shouldn't happen! However we understand that customers can sometimes make mistakes if they are unsure of their vehicle specification. If your item does not fit your vehicle please email us immediately on firstname.lastname@example.org with the part number and your exact engine, model, specification and date of registration. We will investigate the item you bought and why it will not fit. We can then offer you an exchange or refund.
11. What if an item of clothing does not fit?
We hope this will not happen as we have provided fitting and size guides on our website to ensure you buy the right size. However we understand that clothing can vary and customers may need a different size to the one ordered. On items such as gloves, boots, helmets, t-shirts, etc we can offer exchange sizes if you return the original purchase to us in a brand new unused condition in the original packaging as it was sent to you. We cannot offer any exchanges or refunds for any custom item of clothing that have been specially ordered and made for you.
12. How do I return an item?
Please email us first to let us know why you are returning it, so we can solve any problems at this point. If you then need to return an item to us, please pack it carefully in the original box, undamaged and unused. Then send it to us at: 106 parts, Gaghills Mill, Gaghills Rd, Waterfoot, Lancashire, BB4 9BB. The cheapest way to send it back is probably using Royal Mail Parcel Service at any Post Office that costs around ?3-10 for an average sized parcel. Please include your name, address, email, order reference and reason for return.
13. What is the best way of contacting you?
We are an internet based mail order firm so to contact us please email on email@example.com. We aim to answer all emails within 48 hours. Please provide as much information on your email as possible so we can answer your enquiry quickly and efficiently. Please be aware we are only available to reply to emails office hours Monday to Friday.
14. Where can I find a list of your terms and conditions?
Please see our Terms & Conditions. If you have any questions please email us on firstname.lastname@example.org and we will be glad to help!